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Hodl Hodl Help Center
How can we help you?
Popular topics:
Trading guide
How to buy Bitcoin?
Trading guide
How to sell Bitcoin?
Trading guide
How can I create my own offer?
Trading guide
How do I set the fee for the release transaction?
Trading guide
Why is trading on Hodl Hodl secure?
Trading guide
What is multisig escrow?
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Finding the cheapest ways to buy bitcoin
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Faq:
Basics
What is Hodl Hodl?
How does Hodl Hodl work?
Why should I use Hodl Hodl?
How do I start trading?
Do I need to download anything to start trading?
How much does it cost to use Hodl Hodl?
How fast can I buy or sell Bitcoin?
What cryptocurrencies are available at Hodl Hodl?
What fiat currencies and locations are available at Hodl Hodl?
What payment methods are available at Hodl Hodl?
Does Hodl Hodl support SegWit?
Security & Privacy
How secure is trading on Hodl Hodl?
Are you holding my funds?
Can a trade still be completed if the platform goes down?
What are Trusted Devices?
How does the "Trusted Devices" feature work?
What is Two-Factor Authentication?
How do I turn on Two-factor authentication for my Hodl Hodl account?
What should I do if the Two-factor authentication code generator was lost?
The site says my 2fa password is wrong. What should I do?
Risks and precautionary measures
How can I find out more about a user before trading?
Why should I set a First-trade limit?
Why is it insecure to release Bitcoin before the payment has been received?
What precautionary measures can I take when selling Bitcoin?
Account & Profile
How do I change my password?
What should I do if I forgot my password?
What should I do if I did not receive confirmation instructions?
How do I change my e-mail?
How can I share my reputation from other P2P trading platforms?
How do I set up the Telegram Notification bot?
What do the color-dot indicators over a user's avatar signify?
What is "Verified" status?
How do I complete the verification process?
What is "Strong Hodler" status?
Can I block another user?
What does a block on my account mean?
What does it mean if my account was banned?
What does it mean if my account was deleted?
How can I delete my account?
Ratings & Reviews
What is the rating system and why is it useful?
How is the rating for each user calculated?
When can I review another trader?
Referral program
What is the referral program?
How do I invite a user?
What are the related terms?
When and how do I get paid for inviting users?
Limits
Why are limits needed?
What kind of limits are there on Hodl Hodl?
What are the limit levels?
How do I reach the next limit level?
Is it possible to increase my limit level beyond the 3rd level?
Can the limits and conditions mentioned above ever be changed?
Offers
What is an "Offer"?
How can I create my own offer?
How many offers can I create?
What's the difference between an exchange rate based price and an exact price?
Are there any limits for offer prices?
What is the “First-trade limit”?
How does the “Stop-loss” feature work?
What is the "Payment window"?
What are "Working hours"?
What is "Type", "Method", "Your instruction name" and "Payment details" in the Payment methods field?
Should I add a new set of payment instructions every time I create an offer or contract?
Do other users see my payment details with the description of my offer?
Can I make my offer private?
Can I make my offer temporarily unavailable?
How do I delete my offer?
What are the different offer statuses?
Why did my offer become inactive?
Contracts
What does "Contract" mean?
How many Contracts can I create?
What is the minimum amount of Bitcoin I can buy or sell?
How are the fees paid?
How can I find out the associated fees before creating the contract?
How do I set the fee for the release transaction?
Which fee applies if the counterparties have different fees?
What is an Intermediary fee?
How much does it cost to use Hodl Hodl in Trezor Suite?
What is the payment password?
What's the difference between an account password and a payment password?
How do I change the payment password?
What are the different contract statuses and what do they mean?
How and when can I cancel a contract?
What happens if the contract was cancelled?
What happens if the seller sent the wrong amount to the escrow address?
Funds have been sent to the escrow address, but the confirmations are taking too long, is it possible to speed up the process?
The buyer is not sending the funds and the bitcoins are locked in escrow. What should I do?
What does "deposit transaction ID" mean?
What does "release transaction ID" mean?
What is the Bitcoin address entered in my Dashboard settings used for?
Can I change my Bitcoin address while I'm engaged in a contract?
What is considered a "High volume trade"?
What should I do if the contract's status is disputed?
How are disputes resolved?
Does it affect my reputation if the contract is being disputed?
Payment methods
What payment methods are available at Hodl Hodl?
How can I suggest a new payment method for Hodl Hodl?
Where can I find the status of my request?
