We are all Hodlonaut
Hodl Hodl is a global P2P cryptocurrency exchange that allows users to trade directly with each other and it doesn't hold user funds - locking it in multisig escrow instead - which minimizes the possibilities of cryptocurrency theft and reduces trading time. Because Hodl Hodl does not hold any money (neither cryptocurrency, nor fiat) it is not subject to complex compliance procedures. All trades happen directly between users' cryptocurrency wallets.
Hodl Hodl is a global P2P cryptocurrency exchange, where all trades occur directly between buyers and sellers, and without a middleman involved. Each time a contract is created between two parties, Hodl Hodl exchange generates a multisig escrow cryptocurrency address. The seller sends cryptocurrency from his wallet to this account, and when the cryptocurrency is locked in escrow, the buyer sends fiat to the seller. The seller then releases the locked cryptocurrency from escrow using his payment password, and the buyer receives them into his wallet.
Here are a few of our advantages:
As mentioned previously, all trades on Hodl Hodl exchange are happening directly between users cryptocurrency wallets. So to use Hodl Hodl, you only need to have a cryptocurrency wallet. You can choose which wallet you use. Everything else happens on the website.
There are different exchange fee rates available on Hodl Hodl exchange:
Every user can see his exchange fee rate on his profile page.
On Hodl Hodl you can create Offers, or engage in Contracts with 0 to 6 confirmations. The more confirmations you choose - the more time it will take for cryptocurrency to be confirmed as the cryptocurrency is locked in multisig escrow (the confirmation time depends on the blockchain). We strongly recommend you to use the "0 confirmations" option only with trusted or (and) verified traders.
At the moment, Hodl Hodl provides you with an opportunity to trade Bitcoin and Litecoin, and we are considering adding new coins in the future.
Hodl Hodl is a global P2P exchange, therefore any fiat currency in the world is available, and we operate in every country.
It's entirely up to the users who create offers, to decide which fiat currencies to accept, and where the offer is located.
The main priority of Hodl Hodl exchange is keeping your funds and details safe. In order to start trading on our exchange, you only need to provide a valid e-mail address and to create a password. During a trade, the funds are locked in multisig escrow, which requires 2 keys to make a release, therefore, even if something happens to the exchange, your cryptocurrency will remain unaffected.
In order to release the funds, two keys are needed - one belongs to the seller, one belongs to the buyer and the other one is Hodl Hodl's key. A buyer cannot receive the cryptocurrency unless both the exchange and the seller sign the transaction (unless the buyer wins a dispute). This arrangement ensures that both seller and buyer are protected from potential scamming. A seller is unable to return his cryptocurrency to himself unless the exchange signs the refund transaction (which requires the contract to be canceled, or in the case of a dispute, an explicit decision in his favor from a support manager).
No, we are not holding your funds. You are trading directly with your counterparty. Hodl Hodl exchange only holds one of the keys to the multisig escrow, which ensures safe trading for both buyers and sellers.
Two-factor authentication is an advanced level of security which makes it harder to gain access to your account.
On page “Profile” click at button "Edit your profile" and click "Two-factor authentication". Follow the instructions.
You can use one of your printable backup codes to sign in which were created when you set up your Two-factor authentication.
Invalid tokens are caused by incorrect device clock settings. Your clock must show the correct local time, date and time zone to work properly. Phones must be set to use internet time to make sure the clock is synced properly. If you do not wish to sync your clock, Android and Windows phones have an option to correct for time errors inside the Authenticator app properties.
An offer is an open proposal to buy or sell cryptocurrency on Hodl Hodl exchange. Other traders may accept your offer and create a contract with you.
We are not limiting our users with the amount of offers they can have. The one condition we’re requiring of our customers is - how many enabled offers they can have simultaneously. You can have as many enabled offers, in any given moment, as is possible according to your limit level. For more information, check FAQs section called “Limits”.
The best way to set the price for your offer, is to tie it to a current exchange rate on one of the cryptocurrency exchanges. Since the price is constantly fluctuating, unless you're updating your offer frequently a fixed price may fall out of sync with your own, or your potential counterparties, expectations. By tying the price to an exchange rate, you can avoid that problem, while also setting a premium.
If the price is tied to one of the available exchanges, it updates every 5 minutes.
Yes, whether the offer price is fixed or tied to an exchange, the price of the cryptocurrency shall not deviate more than 30% from the market rate.
This rule doesn't apply to private offers.
When creating an offer, every user is able to specify the offer balance - the total amount of fiat offer creator is willing to trade within this specific offer. This is the max amount that may be purchased through the offer, in terms of fiat or, if it’s a sell offer, in terms of cryptocurrency (in fiat equivalent).
The balance is reduced by the amount of each completed contract through the offer, and when the remaining balance has been expended, the offer becomes inactive unless you update this field.
The time within which both parties (you and your counterparty) must transfer funds, and therefore finalize the contract (trade). Unless the contract is finalized in the specified time, a dispute may be started, or the contract may be canceled (and depending on the status, it may be canceled automatically).
The working hours determine the time period that your offer, in the offers list, will be active and visible to other traders and/or available through the link. If you set your "start" and "end" time to be equal, then your offer will be available 24/7.
No. Hodl Hodl will remember your payment instructions by the name you enter for them, and the next time you create an Offer/Contract with same Payment method, you can choose the saved payment instructions from the dropdown list.
The payment details that you specify during the offer/contract creation, are seen to other users ONLY when they create a contract with you.
The offer description can be seen by every user, even when not logged in.
Yes, this means other users won't be able to see it in the exchange's offer list, and it would only be accessible through the link. To do this, mark the checkbox "Private" on the offer creation or editing page.
Don't forget that offer will only be publicly accessible if enabled.
Yes, if you want to make your offer temporarily unavailable to other users, click the "Disable" button on the offer's page.
Find the offer you want to delete, in the list of offers, which is located on the "My Offers" page. Click on the offer to go to the offer's page, and then click "Delete".
Offer’s can be either enabled or disabled.
If the offer is disabled, then it has the status “Disabled” and it’s not visible in the offer list, nor available through the link.
Enabled offers can have two statuses:
Basically the offer status "Inactive" and the condition "Disabled" are almost exactly the same, with only one difference: if the offer is “Disabled” - then it cannot become “Active” unless you manually activate it. If the status of the offer is “Inactive” - then at some point in time, it’s status could automatically change to “Active”.
Enabled offers can automatically change from “Active” to “Inactive” status, and back and forth, in the following cases, but is not limited to only these:
In each case, the reason for the “Inactive” status can be seen on your offer page.
You may only face this issue if you navigate to the offer to sell (you’re buying) and enter a contract amount that’s equal or slightly below the offer balance. This happens, because we also subtract the counterparties part of the commission from the offer balance, in addition to the contract amount.
Let’s assume, you are viewing the offer to sell, it’s balance is equal to 10,000 USD with an offer price of 10,000 USD, and the exchange fee is 0.6%. If you enter an amount of 10,000 USD for the contract, we won’t allow you to create this contract (despite the offer balance being enough, at first glance), because seller would have to send more than 10,000 USD (in cryptocurrency equivalent) to the escrow. He would have to send 10,000 USD + his part of the exchange fee, which exceeds the offer balance.
To avoid this issue, simply enter an amount less than you previously entered.
If you wish to use filters, you can use either one filter (example: you're looking for offers in a particular country), or several filters simultaneously (example: you're looking for offers in a particular country with a payment method of your choice).
A contract is a trade to buy/sell cryptocurrency. When you accept an Offer on Hodl Hodl exchange, you engage that contract.
You can have as many simultaneous contracts as it’s available according to your limit level. Check FAQs section “Limits” for more information.
Escrow is a P2SH cryptocurrency multisignature address, which requires 2-out-of-3 keys to sign a transaction: one belongs to Seller, another to Buyer, and the third to Hodl Hodl.
Each time a contract is created between two parties, Hodl Hodl exchange generates a unique multisig escrow cryptocurrency address. Seller then sends cryptocurrency from his wallet to this escrow, and while the cryptocurrency is locked in escrow, buyer sends fiat to the seller. Then seller releases cryptocurrency from escrow, using his payment password, and buyer receives the cryptocurrency in his wallet.
The minimum amount to buy or sell bitcoins 0.001.
The minimum amount to buy or sell litecoins is 0.01.
The exchange receives fees in cryptocurrency only, thus they are deducted from the deposit upon release of the deposit (and only if the contract was completed successfully). However, since it would be unfair for the market to make the buyer pay all the fees (since he'd receive a lesser amount than was deposited by the seller), half of that fee in fiat currency is also deducted from the sum the buyer needs to send to the seller. This way, both buyer and seller pay equal shares of the fee.
For example: there's a trade for 1 BTC for $10,000 (price $10,000, contract value $10,000). Let's say the exchange fee is 0.6%. The exchange will withhold 0.006 BTC from the funds sent by the seller. The buyer will receive 0.994 BTC and will be asked to send $9970 to the seller - thus we can now see that both buyer and seller paid equal amounts of commission on their respective sides: 0.003 BTC or $30.
Another important case is when buyer and seller have different fee rates. For example, an exchange may give a pro-trader a fee discount with a rate of 0.3% instead of 0.6%. In this case, the lowest among the two is picked as a fee rate for the contract between the two users. In this particular case it would be 0.3%.
When on offer page trying to create a contract, the two fields for the amounts will show you:
Finally, there's also a transaction fee deducted from the deposit on its release. The problem with transaction fees is that it's hard to estimate them beforehand and so we only assign a certain transaction fee when the deposit is actually released, not when the contract is created - therefore, it would also be hard to partially deduct that fee from the fiat part of the contract - transaction fee is always paid by the buyer (as he receives less than expected).
The payment password is an encryption key for user's escrow key pair. Payment password seller and buyer create within their first contract and they use it in order to deposit or release cryptocurrency to or from escrow.
Your account password is the password that you use to access your account, and make changes to your profile.
Your payment password is used in order to deposit or release cryptocurrency to or from escrow.
Please be sure remember both passwords and store them in a safe place.
The payment password may be changed in your trading settings. We allow you to change the payment password only if you don’t have unlocked funds in other contracts and/or active contracts.
You can only cancel a contract during specific points in its lifetime.
If a contract is canceled before cryptocurrency was sent to the escrow address, then nothing specific happens - both parties may continue using our exchange, the same as prior to beginning the contract.
If a contract is canceled, and the cryptocurrency was already sent to the escrow address, or was sent after the contract was canceled, the seller has the option to refund directly to his cryptocurrency address, which he specifies during the refund process. Refund transaction fees for delivering the cryptocurrency to the seller’s address are deducted from the amount locked in escrow.
Canceled contracts do not affect user’s metrics.
In the event of seller sending the wrong amount of cryptocurrency to the escrow address, the contract will automatically and immediately be canceled, once Hodl Hodl successfully broadcasts this transaction.
Depending on the amount of confirmations required by the contract, it could take some time for the transaction to be confirmed, and for the funds to appear in the multisig escrow address. Additionally, if the transaction backlog is high and blocks are full, transactions take more time to be included into a block. When the transaction is successfully broadcasted, you can click on the "Deposit transaction ID" link to check the transaction status. Hodl Hodl exchange will inform both involved parties, as soon as the transaction is confirmed, and the funds are locked in escrow. Even if the payment window expires and your cryptocurrency is still on the way, you will be able to either continue with the contract or refund them back to your wallet.
You should try to contact your counterparty in the chatroom while your are on the contract page. In case the buyer isn't answering - don't panic. When the payment window expires, you'll be able to refund your cryptocurrency from escrow if contract status is “In progress”, but if status is “Paid”, you’ll be able to start a dispute.
If you or your counterparty start a dispute, the support manager will join you in the contract's chatroom within 10 hours after the dispute has started. The support manager will study the case, and give you further instructions in order to resolve dispute.
Deposit transaction ID is an ID of the cryptocurrency transaction from the seller's wallet to a multisig escrow address. By clicking on the "Deposit transaction ID" link, you'll be able to see details about the transaction on the blockchain.
Release transaction ID is an ID of the transaction from the multisig escrow to the address specified by the buyer, or back to seller's address (if the contract is canceled). By clicking on the "Release transaction ID" link, you'll be able to see information about the transaction on the blockchain.
This address is required to participate in contracts: this is where you'll receive cryptocurrency when you buy. This is also where you will receive cryptocurrency if, as a seller, you conduct a refund. You are able to change your address for every contract.
We strongly suggest you update your cryptocurrency address from time to time. After you generate a new address in your wallet, you can go to the "Trading Settings" page, and paste your new address into the "Bitcoin address" or “Litecoin address” fields, and then save the changes.
While you can change your cryptocurrency address in your “Trading Settings” at any time, existing contracts will use the address that was there at the moment of contract creation (or the one that you’ve mentioned within contract creation).
In every users profile the metric “High volume trades” means, how many trades the user has had, with an amount greater than or equal to 0.3 BTC or 20 LTC.
Yes, Hodl Hodl supports SegWit in the scope:
You can find the entire list of payment methods available at Hodl Hodl exchange on the “Payment methods” page under the “All Payment Methods” tab.
To navigate there, move the mouse in the top right corner of the screen - there you’ll find a button “Payment methods” - click there and you’ll be taken to the page where all payment method information is located.
Yes, you can create a request for adding a new payment method on Hodl Hodl exchange from the “Payment methods” page - there you’ll find a button “Add Payment Method”.
By clicking on that button, you’ll be taken to a request form you can submit, where you’ll have to indicate:
After submitting a request, the payment method will be available for use once an administrator approves it (takes up to 24 hours).
Go to “Payment methods” page - to navigate there, move the mouse in the top right of the screen - there you’ll find a button “Payment Methods” - click there and you’ll be taken to the status page.
Once you’ve successfully navigated to this page, click “My Requests” - and there you’ll find only those payment methods which are in the status “Pending” and/or “Declined”.
If an administrator has already approved the payment method you suggested, you can find it under the tab “All payment methods”.
In case a payment method you suggested already exists, or has been tied to another country - the administrator can merge these two payment methods into one.
For example, if Hodl Hodl already has payment method “A” that worked in Russia, and you suggested payment method “A” to work in Spain - an administrator will merge these two payment methods, this will result in payment method “A” being available in two countries: Russia and Spain.
All payment methods at Hodl Hodl are tied to specific locations - it can be either “Global”, meaning that payment method operates in every country in the world, or specific country(-ies).
If the payment method you’re interested in is tied to a specific country, you’ll be able to find it in the list during offer creation, and when filtering the public offer list, by country.
Yes, immediately after registration, we apply initial limit level to each user.
We apply limits to users for the sake of improving your overall experience, specifically your safety and comfort level when using our exchange.
Our exchange offers many features, and each feature could potentially become a target of any of the well known spam & scam cases in the crypto-community, so we have taken the necessary steps to reduce this possibility so that unfair users cannot harm you, and user limits help protect users.
We give each user a specific limit level, and depending on this level, specific limitations are applied.
Each user is limited by:
Also, there are conditions for how a user can proceed to the next limit level (user has to fulfill all of them):
In table below, we provide detailed information about the limits and conditions which are applied to each specific limit level.
|Not verified user||Verified user|
|Max one time trade in BTC||1.0||2.0||5.0||8.0||10.0||20.0||8.0||15.0||30.0|
|Max one time trade in LTC||75.0||150.0||375.0||600.0||750.0||1100.0||600.0||1125.0||2000.0|
|Needed contracts for next level||5||10||20||30||50||30||50|
|Needed volume in BTC for next level||0.5||1.0||3.0||5.0||10.0||5.0||10.0|
|Needed volume in LTC for next level||37.0||75.0||225.0||375.0||750.0||375.0||750.0|
|Needed % of contracts with different users||50.0||50.0||50.0||50.0||50.0||50.0||50.0|
As you can see here, limits differ between verified traders and unverified traders.
You can find it on your profile page. To navigate there, move the mouse to the top right of the screen - there you’ll find a button “Profile” - click there and you’ll be taken to your personal profile page, where your limit level is indicated.
No, you can’t see the limit level of other users on Hodl Hodl exchange - your limit level is private and only visible to you.
Once you’ve fulfilled the necessary conditions and reached a certain limit level it cannot be changed without administrator intervention.
This means your limit level can be downgraded in only two cases:
Changes won’t happen often, certainly not on a daily basis, however as bitcoin and litecoin prices change daily, we reserve the right to change the limits and conditions provided above, so they are relevant and consistent with the prices.
If any changes are expected to occur, or do occur, we’ll certainly and immediately inform you through our primary contact methods.
On page “Profile” go to “Edit your profile” and click there "Change password".
Don't worry. On the "Sign in" page, click on the "Forgot your password?" link and follow the instructions.
Click on "Didn't receive confirmation instructions?" on the "Sign in" page and follow the instructions.
Go to the "Profile" page, click on button “Edit your profile” where you can type your new e-mail address into the "Email" field, and save your changes. You will then need to confirm the change by clicking the link we sent to your old email address.
Trusted devices is an added security measure to further protect your account. When it’s enabled, you're only allowed to log in from trusted devices.
To turn “Trusted Devices” on, go to "Profile" page, click the button “Edit your profile” and mark the checkbox “Only trusted devices”.
After turning on this security feature, every time a new device attempts to access your account, you'll immediately be sent an email containing a unique code, which you'll have to enter on Hodl Hodl in order to access your account from the new device.
If you have already confirmed a device - you won’t need to verify it again.
Also, after having entered the unique code, you’ll then be able to set your preferences to not remember a device from which you have logged in. Thus, requiring device confirmation upon the next login attempt from this device.
On the contract's page:
On other pages of the site:
“Verified” - is a user who has completed the verification process, and has provided us with all necessary documents and information.
“Verified” traders have the following advantages:
To complete personal ID verification, click here and follow the steps.To complete corporate verification, please send us an e-mail at requesting it. By completing corporate verification, you will be given an opportunity to register up to five accounts that will be granted “Verified” status. Plus, we may consider additional benefits for the companies that have passed corporate verification.
Do not forget, that verification is NOT mandatory and you can trade on Hodl Hodl exchange without completing it.
Every user online for at least 8 hours within the past 24 hours, receives an exchange fee discount of 20%. Once the time online for the past 24 hours becomes less than 8 hours, the exchange fee rate returns to the previous level.
Timer and discount indicator can be found in "My Dashboard".
Our referral program is a way to earn money if you invite a friend to register with Hodl Hodl and this person eventually completes at least one trade using our exchange.
Send the referral link provided in the referral dashboard to your friends and they can sign up using the link (or your code). After they complete a trade, you get paid.
You can find the link to the referral dashboard by moving the mouse in the top right of the screen - there you’ll find a button “Referral program” - click there and you’ll be taken to your personal referral dashboard.
Every time your referree, the user you have referred, completes a trade, you instantly and automatically get paid a percentage of the Hodl Hodl exchange fee. The exact percentage of the Hodl Hodl exchange fee you earn is shown in your referral dashboard.
The reward is sent to the release address you provided in “Trading Settings”.
In case, if you have not provided a release address before your referree completed the contract, you won’t get paid from this trade.
You can see the amount of cryptocurrency you have earned through the referral program in your referral dashboard.
“Referrer” is a user who invites other people to join the Hodl Hodl exchange.
A “Joined User” has registered on the Hodl Hodl exchange using the “Referrer’s” referral code.
“Referree” is the same as “Joined User”. This user has registered on the Hodl Hodl exchange using the “Referrer’s” referral code.
"Active Trader” - this is a user, who’s had at least one contract end successfully in the last 3 months.
You can use our referral program forever, and you’ll always continue to earn commission from any and all active traders you have invited - there are no restrictions nor time limits for you.
The User is considered as your referree forever - once he registers on Hodl Hodl Exchange with your referral code.
In the event of Hodl Hodl not earning an exchange fee from a completed trade, where your referree(s) participated, you won’t be compensated (this is possible when one of the counterparties has an exchange fee of 0%).
If two of your referrees complete a trade with each other, you earn increased referral commission, but it is capped at 10% from of the exchange commission Hodl Hodl earns.
If two referrees of different referrers trade with each other, each of the referrers is always going to receive the applicable referree commission rate. Hence, the total referree commission that Hodl Hodl can pay to referrers in one contract is capped at 20% (both referrers can get up to 10%).
Besides the permanent referree commission, you can decrease your exchange fee by referring at least one “Active trader” - once you’ve done this, you’ll get the discounted exchange fee of 0.55% forever.
As soon as someone registers with your referral code on the Hodl Hodl exchange, you become a referrer automatically.
Of course. Right after registering with your referral code, the user will permanently receive the discounted exchange fee of 0.55%, instead of 0.6%.
If you have other questions, please contact us via